Krisp works with Avaya to provide your agents and customers with the best possible call experience. With Krisp, call center agents can resolve customer issues with confidence and maintain customers’ trust, knowing that background noise and distractions won’t get in the way. Agents, their managers, and customers are all ecstatic and happy, and the difference is black and white,” says Nathan Yap, CEO at SupportZebra, a business process outsourcing (BPO) company that supports SaaS and eCommerce companies. “We frequently refer to Krisp in internal meetings as ‘working like magic. After turning Krisp on, customers report a 6% reduction in Average Handle Time (AHT), and an 8% increase in customer satisfaction score (CSAT), while noise complaints are reduced by 78%. Krisp easily works with any communication software.ĭuring the pandemic, Krisp became an essential solution, especially for call centers. Krisp supports more than 150 million users across the world and thousands of small businesses, enterprise organizations, contact centers, and business process outsourcers to create clearer communication - regardless of where they work. It’s trusted by some of the world’s largest global brands and their business partners, including Accenture, GitHub, Discord, Concentrix, and more. Krisp has been recognized as an industry leader, named one of TIME Magazine’s 100 Best Inventions of 2020 in the Artificial Intelligence category, and one of “America’s Most Promising Artificial Intelligence Companies” by Forbes. Its bi-directional AI-powered Noise, Voice, and Echo Cancellations enable people to speak without worrying about background noise, interruptions, or echoes. Krisp is the leading software company in the audio and voice industry that empowers everyone to communicate with clarity and confidence. Noise Cancellation App for Avaya: What is Krisp? The solution? Using call center software Avaya together with Krisp to ensure a noise-free call experience for your agents and customers. This adversely impacts not only the agent’s productivity but also the call center’s quality level and brand reputation. Customers were simply not used to hearing doorbells, dogs, kids, or sirens in the background of their calls, questioning not only the professionalism of agents but also the privacy of their conversations.Īll of these disruptions also affect the performance and well-being of agents as they become more stressed in noisy conditions. Noise complaints escalated and resulted in a more negative customer experience. When contact center agents switched to working from home, these physical noise suppression solutions were no longer effective. Things have also drastically changed with the transition to remote work. Despite their shortcomings, these were the only and the best options for the industry for years. However, it’s clear that physical solutions are no longer enough to guarantee perfect sound quality at both ends of a conversation.Īdditionally, these physical options are expensive, require regular maintenance, and don’t solve the background noise problem adequately. For example, some common methods are using expensive noise canceling headsets, white noise systems, installing acoustic panels, increasing the distance between agents, and others. Traditional methods for removing background noises are usually based on a physical setup and installation. The problem of noise is not new and call centers deal with it in different ways. This makes it difficult for call centers to ensure the desired level of quality and professionalism. Noise also significantly impacts the productivity of agents, especially with the transition to remote work and work from home. Why do Call Centers Need Noise Cancellation?īackground noise is a major issue for call centers as poor voice communications impact the quality of support calls and can lead to noise complaints. Avaya has customers in 190 countries and more than 90K customers worldwide trust Avaya for reliable communications. Its product portfolio includes unified communication systems, contact center software, IP PBX, conferencing, collaboration tools, video telephony, and professional services. What is Avaya?Īvaya is a global leader in communications solutions. Read on to learn more about the available solution for canceling noise from calls in Avaya for your agents and customers. Wondering how to reduce background noise in Avaya? We have you covered.
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